Store Policies

I (Batsouppe) reserve the right to make changes or modifications to these terms at any time and for any reason.

You agree that by accessing the site, you have read, understood, and agree to comply with these terms.

This policy is effective as of September 20, 2023

Purchase and Payment

We reserve the right to refuse any order placed through the site. We may, in our sole discretion limit or cancel quantities purchased per person, per household, or per order. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, re-seller, or distributors.

We accept the following forms of payment: Card/Debit/Credit
You agree to provide current, complete, and accurate purchases made via the site. Sales tax will be added to the price of purchases if deemed required by us. We may change prices at any time.
You agree to pay all charges at then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any error or mistakes in pricing, even if we have already requested or received payment.

Shipping and Delivery

You agree to provide current, most up to date shipping information upon placing your order. Failure to send us your correct address may result in a lost item or returned to us. We are not responsible for re sending your order, however, items returned to us upon failure to ship due to invalid addresses may be eligible ship it out again, but may include additional shipping fees and/or other charges.

If you would like to make any changes to your shipping information, all inquires should be sent before orders are packed.
All non-letter sized orders automatically include tracking.
Orders with tracking will automatically receive an email with their tracking information within 24 hours of their order being shipped
Due to updated VAT policies, we can no longer offer orders to the UK. It is one of the downsides to being a small business unfortunately.
If you have found that your address is incorrect after it has been shipped, unfortunately, we cannot guarantee that we can make changes to your order, but please contact us via email or use the order chnage form. In the event your incorrect address is a separate valid address, we cannot do anything about this. We can send you a replacement but you will be charged again.
Due to current events, services to some locations have been suspended. However, we will continue to take and process international orders. Any order placed in locations we either cannot reach at the moment or shipping costs are far beyond what we charge, we will email those affected accordingly and hold their order until we can ship them. If you wish to cancel your order and we have not already shipped them, please reach out to us via email or through the order change form.

Returns and Exchanges

We reserve the right to make changes or modifications to any of or terms and policies at any time and for any reason.

If you have any questions, please contact us via:
Email contact@batsouppe.art
Use the order change form

Returns are permitted but the buyer is responsible for the return shipping cost and will only receive a refund for the cost of the order after card processing fees. Initial shipping cannot be refunded. To initiate a return please reach out via email or use the contact form. Returned items must be in their original condition.
» Returns Returns are permitted but the buyer is responsible for the return shipping cost and will only receive a refund for the cost of the order after card processing fees. Initial shipping cannot be refunded. To initiate a return please reach out via email or use the contact form. Returned items must be in their original condition. » Exchanges Exchanges are handled on a case-by-case basis. If you think an item is damaged/defective please reach out to me via contact@batsouppe.art or use the contact form
Cancellations are permitted as long as the order has not already been shipped. To cancel an order, please reach out to me via email contact@batsouppe.art or use the contact form. Please note that the full order amount may not be refunded. I am unable to refund card processing fees so please keep this in mind when you are placing an order.
If you think your order is damaged please submit a request here or email me at contact@batsouppe.art with your order number, pictures, and details. After assessing the issue the buyer may be eligible for a replacement, return, or refund depending on the severity but this cannot be guaranteed.
If an item is missing from your order, I will try to ship it free of charge but I cannot guarantee this.

Privacy Policy

Your privacy is important to us. It is Batsouppe's policy to respect your privacy regarding any information we may collect from you across our website, https://batsouppe.art, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.
We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as an acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.